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Customer Service Rep Bilingual HelpDesk/Support Customer Success Mgr./ CSM

Mortgage Delinquency & Resolution Specialist

Job in Fort Mill, York County, South Carolina, 29715, USA
Listing for: RoundPoint Mortgage Servicing LLC
Full Time position
Listed on 2026-03-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading mortgage servicing company in Fort Mill seeks a Customer Service Specialist 3 to provide proactive customer support for those in delinquency and navigating insurance claims. This role emphasizes strong communication and problem-solving skills, requiring 3+ years in customer service, preferably within a mortgage context. You'll manage customer inquiries, provide clarity in difficult situations, and contribute to a supportive team culture.

A high school diploma is required, with a college degree being a plus.
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