VP, Customer Care Quality & CX Insights
Job in
Fort Mill, York County, South Carolina, 29715, USA
Listed on 2026-08-28
Listing for:
RoundPoint Mortgage Servicing LLC
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Round Point Mortgage Servicing LLC is seeking an AVP, Customer Care Quality to lead QA, customer experience surveys, and audit insights across our multi-site operation. Reporting to the SVP of Customer Care, this role turns insights into actionable improvements that enhance performance, compliance, and the customer journey.
You will partner with Compliance and operations to manage audit findings, develop trend reporting, and drive cross-site improvements, fostering a culture of accountability and
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