Strategic Customer Support Representative - Temporary Walls Job Fort Mill area,South Carolina USA,Customer Service/HelpDesk

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff.

Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth.

If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Strategic Customer Support Representative Sunbelt’s Strategic Customer Support Representative is equipped for success so we can make it happen for our customers. The Strategic Customer Support Rep, Flooring, will be empowered to serve as a point of contact for our Flooring customers. It will be your priority to understand the customer’s needs, provide equipment rental solutions via customer work order management systems.

The primary goals of this position are to maximize sales revenue and to exceed the expectations of our customers by providing exceptional customer service. Success will be measured by your ability to help support the achievement of the business goals. You share accountability and play an integral role in driving sales, ensuring positive customer experience, achieving operational excellence and maintaining the highest level of customer satisfaction.

Education

or experience that prepares you for success:

2+ years of experience in a customer service role required

Knowledge/Skills/Abilities you may rely on:

Learning new software systems (Wynne, Accelerate, etc.)
MS Office Suite (including Excel)
Wynne (AS400)
Work order management platforms
Equipment rental
Supply chain

Safety is key to our culture:

The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

We value an inclusive and diverse workplace:

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Do you have any of these titles on your resume?

Account Manager
Account Representative
Call Center Representative
Client Services Representative
Customer Care Representative (CCR)
Customer Service Agent
Customer Service Representative (Customer Service Rep)
Customer Service Specialist
Member Services Representative
Sales Facilitator

Base Pay Range:

$17.75 - 23.72 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards

Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):

12-25 vacation days depending on years of service
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