Fleet Dispatcher - Wixom Fleet, MI

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Full time

Exempt/Non Exempt:

Hourly

Job Description:

Location Details:
On-Site Position located at 50888 Century Ct, Wixom, MI 48393.

Position Schedule / Shift: Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Position Summary:

As aFleet Dispatcher, you will dispatch calls for emergency roadsideassistanceto members and/or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and/or commercial road service, utilizinga computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel todeterminemember/customer location.

• Monitor dispatched calls andtakeaction to resolve and correct serviceor other potential problems
• Handle driver/customer escalation sin accordance with established procedures
• Provide explanations to customer sand reports/document service issues
• Close service requests using company electronic dispatching system
• Accept payment from members/customers, when necessary
• Reconcile and resolve rudimentary payment issuesandmaintainrelated records and files
• Assist coworkers and less-tenured dispatchers,as necessary.

Qualifications:

Required

• High school diploma or equivalent (GED) required.
• Ability to navigate computer systems and accurately enter data using a standard keyboard.
• Basic math skills, including addition, subtraction, and percentages.
• Experience resolving customer concerns and issues.
• Ability to prepare written communications and respond to customer inquiries.
• Basic knowledge of geography and ability to provide directions.
• Strong verbal communication and active listening skills for phone and in-person interactions.
• Ability to work effectively in a fast-paced environment.

Preferred

• Knowledge of policies and procedures (service benefits) relative to emergency road service
• Reading andcomprehendingvarious Customer Care service tools (e.g.manuals, work models,etc.)
• Experience dispatching calls
• Call center environment experience

Work Environment:

• Works in atemperature-controlled office environment.
  
  Irregular hours in a 24 x7operation.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

• Hourly rates starting at $18.73 per hour (rate may vary by location and experience).
• Overtime opportunities paid at time-and-a-half.
• Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM
• $250 Quarterly Perfect Attendance Bonus.
• Fully paid training to help you build the skills needed for success.