Customer Resolution Correspondence Specialist
Listed on 2026-10-06
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Customer Service/HelpDesk
Round Point Mortgage Servicing LLC is seeking a Customer Resolution Response Specialist to manage written customer complaints and information requests, crafting resolution letters under CFPB Mortgage Servicing Rules and RPMS SLAs. The role emphasizes strong research, analysis, and cross-department collaboration to ensure exceptional service and compliance.
You will work with stakeholders including customers, vendors, and investors to resolve issues efficiently, while logging all correspondence
Our team is growing, and we are hiring a Customer Resolution Correspondence Specialist in Fort Mill, SC, United States.
All applications are reviewed carefully by our team.
The position is based in Fort Mill, SC, United States.
This opportunity is part of our work in Sales.
The advertised compensation is 60.000 - 75.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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