Customer Application Engineer

Tasks

Inside the Role

Provide Application Engineering (Sales Engineering) support for Truck Sales Order validation and processing; support and create product data used for Truck Sales Order creation and processing such as vehicle, component, and option weight estimates and order processing tools relating to component application guidelines. Also receive, review, and interpret upcoming product changes with respect to product data creation and maintenance.

Position offers a starting salary range of $71,000 - $91,000 USD.

Benefits include annual bonus program; 401k company contribution with company match up to 6% and non-elective company contribution of 3-7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance; volunteer paid time off; short- and long-term disability plans.

• Receive, interpret, and implement upcoming product changes that impact product definition data (weights, application guidelines, and other data structures) to support accurate and timely quote and order processing and ensure Truck Sales Orders meet customer expectations.
• Provide, maintain, and support analytical tools and resources, such as calculation spreadsheets and programs, to support accurate and timely quote and order processing and ensure Truck Sales Orders meet customer expectations.
• Liaise with various DTNA departments (Marketing, Product Engineering, Spec Pro) and certain suppliers to interpret, implement, and improve vehicle-related product data and component application guidelines to support accurate and timely quote and order processing and ensure Truck Sales Orders meet customer expectations.
• Support Order Development Teams, dealers, and certain customers with vehicle performance and tare weight estimates.
• Support Compliance and Regulatory Affairs with vehicle regulatory conformance as it is affected by application-related product data and information.
• Assist with training other CAE personnel in relation to Application Engineering (Sales Engineering) functions and proficiencies.
• Create and maintain documentation required to define and support the job function such as Work Instructions and other business records.

• BS/BA preferred with 0-2 years of relevant experience or 4 years of experience in lieu of a degree. Engineering/Technology background (BS Engineering or BS Engineering Technology) preferred.
• Strong verbal and written communication ability, including email and official letters and reports.
• Strong interpersonal communication skills.
• Ability to review and interpret data and information using spreadsheets and equivalent reports.
• Ability to read and interpret technical documentation such as part drawings, assembly drawings, and Bills of Material (BOMs).
• Strong mechanical aptitude; ability to visualize how mechanical systems and structures are assembled and function based on drawings.
• Ability to apply basic statics (rigid-body mechanics) to resolve force, load, and weight distributions on simple structures.
• Basic proficiency with Microsoft Excel, Word, and Outlook.
• Basic proficiency with Excel VBA programming (optional).

This position is open to applicants who can work in or relocate to Fort Mill, SC, USA. Relocation assistance is not available.

Schedule:

Hybrid – 4 days per week in-office and 1 day remote.

• This position is not open for Visa sponsorship or to existing Visa holders.
• Applicants must be legally authorized to work permanently in the United States.
• Final candidate must successfully complete a criminal background check.
• Final candidate may be required to successfully complete a pre-employment drug screen.
• Contractors, professional services, or other contingent workers should confirm eligibility to apply for FTE positions with their local agency.

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, or veteran status.