Associate Analyst, Operations

Overview

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence.
What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial.

Job Overview
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The Associate Analyst within Cash Management Operations is responsible for helping financial advisors and their assistants navigate inquiries on behalf of their clients. The Associate Analyst supports frontline and associate staff with high priority service issues, manages escalated inquiries, and assists with knowledge sharing. This includes resolving escalations and complex scenarios regarding wires and NIGO inquiries, determining root cause, and providing recommendations for process improvement.

This role is responsible for coaching and guidance for our internal and external clients. The Cash Management Operations department offers opportunities to participate in and contribute to team projects and training that supports career development and advancement.

• Support complex cash management related issues, own each inquiry as the main point of contact, and provide First Call Resolution when possible. For complex requests, take ownership of the case that results in follow-up calls, processing, and proper documentation.
• Support and manage escalated issues in a timely manner and act as the point of contact for case resolution. Facilitate proper handling of client complaints per regulatory requirements by communicating to and collaborating with FINOP, Compliance, Legal, and Risk teams when necessary.
• Maintain and actively participate in the team training program and new hire onboarding. Maintain a positive and supportive workplace by taking initiative and assisting teammates. Deliver regular feedback and coaching to support the team’s development.
• Keep apprised of and promote new processes and controls, lead daily huddles, participate in monthly department meetings, and provide feedback and process improvements to drive the business forward.
• Implement and maintain a team-specific error tracking process to ensure proper coaching and training at senior operations and associate service consultant levels. Report and present trends and process improvement recommendations to senior leaders at the team and enterprise level.
• Assist with and/or support ad hoc projects, presentations, monitoring, associate engagement and reporting as needed.

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

• 2+ years professional experience in financial services
• 2+ years business analysis (or similar) and/or process improvement experience

• Strong understanding of or experience with move money transactions and related regulatory requirements
• Skilled in client service and dedicated to providing a high-quality client experience
• Excellent collaboration, verbal/written communication and organizational skills
• Ability to prioritize and multi-task in a fast-paced environment
• Change agent, able to define the future state and assist with implementing change as necessary
• Strong execution ability and a sense of urgency
• Creative, flexible and an experienced practitioner

• Experience or working knowledge with AML, fraud, and compliance
• Handling escalations and phone calls when necessary
• Knowledge of regulatory requirements
• Experience with business systems analysis or business process design
• Bachelor’s degree in Business, Accounting, or Finance
• FINRA SIE;
  Series 7/66/99 licenses would be a plus

$20.84-$34.73/hour

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience,…