Default Loan Servicing Specialist

Service mortgage accounts to ensure all bankruptcy, property preservation and/or default activities follow all state and federal laws. Perform a variety of default loan servicing tasks within timelines and workflow processes on files. Processes are managed in accordance with established work rules, goals & objectives to improve timeline and attorney performance. Default Loan Servicing Specialists perform duties related to early‑stage, late‑stage, reporting, and litigation in the default loan servicing process.

• Service mortgage accounts to ensure all applicable activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency, and company guidelines
• Order, review and maintain loan documents to include signing of documents needed to proceed within the default process
• Conduct a complete review of files to ensure all applicable time frames have been met in the relevant processes managed.
• Manage loan level requirements on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, clients, and any other party involved with default.
• Review proceedings, records, and time frames in addition to working all system/database activities throughout the process.
• Diligently follow up on all outstanding requests and telephone calls from internal and external partners.
• Perform required research on loans with questionable items such as the application of payments, proper notification, and any other situation that may arise.
• Manage exception reporting used as key controls for minimizing risk.
• May prepare, validate and deliver accurate default service reports ensuring data integrity and adherence to investor, agency and regulatory requirements.
• May analyze default portfolio trends and performance metrics, identify data variances or risks, and partner with operations, compliance, and management to support decision‑making and continuous process improvement.

• High School diploma or equivalent
• 3+ years of directly related experience

• Working knowledge of fundamental concepts, practices and procedures of department
• Good verbal and written communication skills
• Extreme attention to detail and ability to adhere to strict guidelines and procedures
• GSE and Government experience preferred
• System of Record experience preferred
• Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401(k), PTO/paid sick leave and other great benefits like an employee stock purchase plan.