Cash Operations Analyst

Responsibilities

• Resolve account level and portfolio level issues and ensure exception volume and aging is maintained within SLAs, guidelines, and risk tolerances
• Ensure systems are optimally configured to support loan-servicing operations based on the needs of our clients, business partners and investors
• Leverage technologies available to process transactions accurately and efficiently
• Analyze transactional data to identify situations where actual results differ from expected results
• Conduct account and process level analysis utilizing knowledge of mortgage servicing processes to assist in process improvement initiatives
• Monitor automated business processes involving an average of 5000+ transactions daily that has impact on borrower credit, portfolio metrics, and regulatory requirements
• Isolate, model, and replicate complex issues using tools available to understand, present and resolve issues
• Collaborate and interact with vendors and other business units to integrate internal and external processes
• Build strong relationships with investors, clients, and other internal customers by serving as a point of contact for deliverables, questions and issues
• Support management by providing qualitative insights to trends and exceptions, and process deficiencies, and assisting with the execution of enhancements and/or new controls
• Assist with special projects required to meet the department goals, objectives and any other duties as assigned to meet department goals and objectives
• Maintain professional and technical knowledge by attending educational workshops or classes; as well as completing internal training and development to meet all RPMS compliance requirements

Required:

• BA/BS or 3-5 years’ experience in accounting or financial services related field
• The ability to quickly learn new systems and business processes
• Proven data, research, and problem-solving skills, with the ability to synthesize information and communicate insights effectively
• Aptitude to carry out duties accurately and timely in a fast-paced deadline driven environment
• Exceptional organizational skills, with a high attention to detail and the ability to keep track of both the high-level progress and the small details
• Ability to communicate in professional manner when dealing with peers of own department, vendors, inter-company contacts, and investors
• Ability to manage change and navigate company structure
• Desire to perform operational, analytical and governance related activities
• Motivation to draw in additional work with limited direction
• Capability to comprehend servicing regulations, investor guidelines, and other applicable agreements
• A team-oriented mindset, thriving in an environment that’s collaborative, challenges the status quo and celebrates change
• Mortgage servicing background with Investor Accounting experience
• Certification from the Mortgage Bankers Association or other related professional organizations is a plus
• Prior 3-5 years’ experience within the financial industry. Secondary Marketing experience desirable
• MSP (Black Knight product) experience/knowledge is desired
• Mortgage servicing background with Investor Accounting experience
• Certification from the Mortgage Bankers Association or other related professional organizations is a plus
• SQL reading or writing capabilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role.

• Ability to communicate effectively through speech and hearing, both in-person and over the phone
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk
• Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl
• Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents
• Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally
• Ability to observe details at close range,…