Default Loan Servicing Specialist-Bankruptcy-ServiceMac

Who We Are

Service Mac is a new sub‑servicing entity backed by some of the leading practitioners of the mortgage servicing industry. Service Mac is focused on providing superior technology, products, and services for the mortgage and real‑estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Our inclusive, people‑first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Service mortgage accounts to ensure all bankruptcy and related default activities follow all state and federal laws. Perform a variety of bankruptcy tasks within timelines and workflow processes on files. Processes are managed in accordance with established work rules, goals & objectives to improve timeline and attorney performance.

WHAT YOU'LL DO

• Servicemortgageaccountstoensureallbankruptcyactivitiesareprocessedincompliancewithallstateandfederal laws while maintaining compliance with Investor, Insurer, Agency, and company guidelines
• Conducta complete review offiles to ensure allbankruptcytime frames have been met
• Managebankruptcyproceedingsonassignedcasesbyinteractingandinstructingvariouspartiessuchasmortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with bankruptcy
• Monitoractivitiesbyreviewingbankruptcyproceedings,records,andtimeframes,inadditiontoworkingallsystem/ database activities throughout the bankruptcy process
• Diligently follow up on all outstanding requests and telephone calls from internal and external partners
• Audit accounts for expense compliance and ensure proper application to system of record
• Performrequiredresearchonloanswithquestionableitemssuchastheapplicationofpayments,proper notification, and any other situation that may arise
• Diligently follow up on all outstanding requests and telephone calls from internal and external partners
• Manage exception reporting used as key controls for minimizing risk

WHAT YOU'LL BRING

• High School diploma or equivalent
• 3+ years of directly related experience
• Working knowledge of fundamental concepts, practices and procedures of department
• Good verbal and written communication skills
• Extreme attention to detail and ability to adhere to strict guidelines and procedures
• GSE and Government experience preferred
• System of Record experience preferred
• Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred

Candidates selected for employment will be required to successfully complete a background check, credit check and drug screening as a condition of employment, where permitted by applicable law.

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work.

First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.