Sr. Business Analyst

Who We Are

Service Mac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. Service Mac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Working with business departments, drive process improvement and support complex mortgage servicing Year End and regulatory reporting activities through business analysis, process design, data validation, reconciliation, and issue resolution. Defines and documents business requirements, processes, procedures, controls, and reporting needs. Serves as a liaison/strategic partner between business operations, technology, compliance, vendors, and other stakeholders to identify risks, evaluate solutions, and support accurate and compliant regulatory reporting.

Seasoned Analyst managing a wide range of complex and diverse projects with expertise in mortgage servicing operations, Year End reporting, regulatory reporting, and business analysis. Develops innovative and creative solutions, drives change, and exercises independent judgment in an evolving operational and technology environment.

Conducts business process evaluations to identify requirements, process gaps, reporting risks, and improvement opportunities. Support mortgage servicing Year End and regulatory reporting, including IRS Forms 1098 and 1099, statement reporting, corrections, reconciliations, and related compliance activities. Support the company’s design and buildout of IRIS compliant Year End reporting processing. Perform complex analysis and cross-platform reconciliation to validate reporting accuracy, completeness, and data integrity.

Investigate reporting discrepancies and exceptions, perform root cause analysis, and recommend corrective actions. Define business requirements and participate in solution design, testing, implementation, and production validation. Evaluate system functionality and reporting processes against regulatory requirements and servicing practices. Develop and maintain business processes, procedures, controls, reconciliation methodologies, and audit-ready documentation. Partner with Technology, Compliance, Operations, Internal Aduit, vendors, and leadership to resolve complex reporting issues.

Considers the business implications of workflow and processes to the current and evolving business environment. Create reports; research, analyze, and integrate data to identify trends, and risks. Escalate to management as needed. Other duties as assigned.

• Typically requires BS degree or equivalent combination of education and experience
• Typically requires 4-8 years of directly related experience
• Mortgage servicing experience with direct exposure to Year End, IRS information reporting, or comparable regulated reporting processes strongly preferred.

• Strong analytical, reconciliation, and problem-solving skills
• Strong understanding of mortgage servicing…