Mortgage Servicing Program Lead

Who We Are

Service Mac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. Service Mac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

As our Mortgage Servicing Program Lead, you’ll be the operational coordinator and heartbeat behind our private securitization transactions. You’ll bridge the gap between servicing operations, legal teams, clients, and counter parties assuring that every agreement, transaction, and process related to these deals is executed flawlessly. Your work will directly influence the efficiency, compliance, and profitability of our clients’ securitization portfolios, while helping us pioneer new ways to work together across departments.

• Coordinate all servicing-related activities for critical deals including private securitizations, whole loan private investors with unique servicing requirements, and excess servicing spreads - from initial transaction notice from clients through post-closing of each deal.
• Create and manage reporting of deal activities and assist in the development of any custom required reporting.
• Message all communications related to this program to clients as we do today across Client Relations for products and programs we leverage across Service Mac Serve as the primary liaison between internal servicing teams, legal counsel, clients, investors, and counter parties to ensure alignment on deal requirements.
• When warranted, procure external counter parties to review, interpret, and operationalize securitization agreements, servicing agreements (PSAs), and related transaction documents.
• Develop and implement new servicing processes to support unique deal structures, ensuring compliance with contractual obligations and regulatory requirements (including creating the workflow and determining additional costs where necessary).
• Create SLAs for all parties and then track and manage key deliverables, timelines, and reporting obligations for each transaction.
• Also includes several times per year conducting quality control checks against our processes for accuracy and completeness.
• Identify process gaps and propose enhancements to improve efficiency, accuracy, and scalability in deal execution.
• Support audits, investor requests, and due diligence activities related to securitized portfolios.
• Ability to handle client-facing meetings (including a kick-off call upon initial notification of deal), manage expectations with clients, and work closely with the assigned Account Executive.
• Coordinate with key internal stakeholders to ensure timely completion of required bank account setups, investor header configurations, and other Investor Reporting requirements necessary to support new deals.

• 10+ years of experience in mortgage servicing, investor reporting, project management, finance, with direct exposure to securitizations or complex loan transactions.
• Understanding of Servicing Capital Markets and ability to face off with representatives from…