Default Loan Servicing Specialist

Who We Are Service Mac  is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. Service Mac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do Service Mac  is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. Service Mac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

The Claims Specialist Cash Posting is responsible for monitoring and completing all activities related to claim posting in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for monitoring claims payments within numerous bank accounts and workflow processes on files in which posting instructions must be filed. These files should be managed in accordance with established work rules, goals & objectives to improve timeline and performance.

The candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

PRIMARY DUTIES / RESPONSIBILITIES Responsible for servicing mortgage accounts to ensure the claim payment is processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes the following:

Monitors loans to ensure required milestone(s) are met.

Completes claim posting/activities by interacting and instructing various parties such as attorneys, investors, insurers, and any other party involved with the claim payment.

Must ensure acceptable quality assurance metrics are met Follows departmental and business policies with strict adherence.

Prioritizes allocated work to ensure timely and accurate resolution to both external and internal partners.

Diligently follows up on outstanding requests from internal and external partners

Monitors exception reporting used as key controls for minimizing risk MINIMUM REQUIREMENTS1+ years of Cash Claim Posting Experience Required Desired:

ICE technology: MSP and Loan Sphere Claims experience

Knowledge of advance computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred

Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Excellent oral…