CXOne Tech Lead

Overview

The Company: A prominent fortune 500 financial services firm with a nationwide network of independent financial advisors. This company offers an extensive selection of investment products and services to individuals, businesses, and institutions, with a strong emphasis on utilizing innovation and technology to cultivate client relationships.

CXOne Tech Lead

Join our forward-thinking client’s organization as a CXOne Tech Lead and play a pivotal role in transforming their contact center platform. This high-impact position offers the opportunity to lead technical innovation, oversee multiple agile teams, and shape the future of omni-channel customer experience solutions. If you’re passionate about contact center technologies and thrive in dynamic, collaborative environments, this is your chance to make a significant difference.

• Lead technical innovation for the contact center platform and oversee multiple agile teams to shape omni-channel customer experience solutions.
• Drive transformation projects in the contact center space, including platform modernization, tech debt reduction, and incremental system upgrades.
• Coordinate across teams with strong cross-team communication and collaboration to deliver high-impact outcomes.

• Deep expertise in NICE CXone (full suite preferred) or equivalent cloud contact center platforms (e.g., Genesys, Google).
• Strong technical leadership with hands-on coding and architectural experience.
• Proven success in contact center transformation projects.
• Experience in platform modernization, tech debt reduction, and incremental system upgrades.
• Excellent cross-team coordination and communication skills.
• Experience with Agile/Scrum methodologies in fast-paced environments.

• Experience with Nexidia analytics within NICE CXone.
• Knowledge of IVR, routing, and contact management systems.
• Vendor management and partner collaboration skills.
• Familiarity with large-scale platform pivots and strategic planning.

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 5+ years of hands-on technical leadership in contact center or cloud platform environments.

• Ability to get involved in code review and architecture decisions.
• Flexibility to adapt to evolving platform strategies.
• Capability to guide teams through modernization initiatives.

Take this opportunity to lead technological advancement and influence the future of customer engagement. Apply now to be part of a dynamic team driving meaningful innovation!

Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.