CXOne Support & Platform Stability Engineer

A prominent fortune 500 financial services firm with a nationwide network of independent financial advisors. This company offers an extensive selection of investment products and services to individuals, businesses, and institutions, with a strong emphasis on utilizing innovation and technology to cultivate client relationships.

Join our forward-thinking client’s organization dedicated to delivering exceptional customer experiences through cutting-edge contact center technology. We are seeking a passionate and highly skilled CXOne Support & Platform Stability Engineer to maintain and enhance the reliability of our client’s NICE CXOne platform. This pivotal role combines operational support, platform improvement, and stability management, offering the opportunity to drive meaningful technical change in a dynamic environment.

• Hands‑on experience with NICE CXOne (Studio, IVR, ACD, Routing)
• Troubleshooting complex contact center workflows
• Supporting enterprise‑scale contact center environments
• Strong ownership mindset and independent problem‑solving
• Experience with Dev Ops practices, CI/CD pipelines, and Git Hub integration

• Experience in regulated industry environments
• Knowledge of observability tools and metrics analysis
• Familiarity with Dynamics 365 or other CRM/CTI systems
• Platform automation and scripting expertise
• Knowledge of SaaS architecture and cloud deployment

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years in support or platform engineering roles within contact centers or SaaS environments

• Relevant certifications in NICE CXOne or Dev Ops practices are a plus

Bring your expertise and proactive mindset to a role where your contributions will significantly impact platform stability and performance. Apply now to be part of a team committed to innovation, reliability, and excellence!

Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.