Help Desk Analyst

Broad River Retail is currently seeking a Help Desk Analyst to join our IT and Business Intelligence team. This position will be responsible for providing support to our corporate office staff and our retail team, working in 18 retail locations. A successful candidate will demonstrate excellent customer service, strong teamwork skills, problem solving skills, trouble-shooting and technical skills.

• Handle Tier 1 and Tier 2 help desk service requests through tickets or phone
• Ensure that all tickets are reviewed and properly acted upon before end of workday
• Execute hardware / software upgrades and repairs as assigned
• Provide support of our Storis ERP system
• Follow up on outstanding requests and ensure timely resolution

• An Associate’s degree or Bachelor’s degree is preferred
• Expert proficiency of Microsoft Office to include Word, Excel, PowerPoint & Outlook
• Preference will be given to candidates with training, experience or certification in IT or networking
• Proficiency in Office 365 support, Windows 7, Windows 10, Mac OS X
• Active Directory support and maintenance
• Knowledge of Mac and PC hardware, printers, scanners, computer peripherals
• Knowledge of mobile devices (iOS, Android)
• Knowledge of Client PC connectivity - Ethernet, TCP/IP and VPN
• File server knowledge
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written to a wide range of end-users
• 2 years+ experience supporting a Windows/Mac environment
• Ability to perform additional functions that may be assigned at the discretion of management.

• Ability to work independently, as well as, in a collaborative team environment
• Ability to lift up to 50 pounds
• Ability to push or pull heavy objects using up to 50 pounds of force
• Physical requirements such as extended periods of sitting, standing, and walking.
• Ability to communicate effectively verbally, in writing, and/or electronically

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.

• Salary Range of 50-55k, based on numerous factors including experience, knowledge, and skill.
• Medical, dental, vision, and life insurance options
• Paid time off and 401K matching contribution
• Employee discount (40%) at Ashley
• Internal Opportunities for career growth and advancement

Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘Furnishing Life’s Best Memories’. At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.

We take pride in training and developing our teams so that they can provide a premier customer experience to every guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley Furniture licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.

Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.