Level II Technician

Benefits

• Join a Fun & Dynamic Culture! – We believe work should be engaging, collaborative, and full of energy.
• Fitness‑Focused Workplace – We encourage both physical and mental well‑being with team activities.
• Growth & Development – We invest in your personal and professional growth through ongoing learning opportunities.
• Work‑Life Balance – We understand the importance of flexibility and encourage a healthy balance between work and personal life.
• Creative & Innovative Space – Bring your ideas to life in an environment that values innovation and fresh thinking.
• SPIFs - Opportunity for special performance incentive funds (SPIFs) for sales contributions.
• Paid time off.
• Bonus based on performance.
• Company Parties.
• Free Uniforms.
• Training & development.

• College diploma or university degree in Computer Science or 5+ years equivalent work experience.
• Prior experience in MSP is required.
• Microsoft Office 365, Azure, AD administration experience is required.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Experience in Server administration, DNS, DHCP.
• Knowledge and understanding of networking devices including firewalls (Sophos, Sonicwall, UDM Pro).
• Proven experience working with Endpoint Detection and Response (EDR), Managed Detection and Response (MDR), and log analytics/SIEM platforms.
• Valid Driver's License and ability to drive to customer locations when required.
• Self‑motivated and driven for excellence in customer experience.

• CompTIA A+ and/or CompTIA Network+ preferred.
• Ninja One RMM and Autotask PSA Experience a plus.

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end‑user issues.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Network firewall and switch administration and maintenance.
• Some network and server solution design and architecture.
• Establish effective communication and trust with customer teams and partners.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of Team Logic IT. Our team exhibits a deep‑seeded need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.