More jobs:
CXone Architect
Job in
Fort Mill, York County, South Carolina, 29715, USA
Listed on 2026-07-01
Listing for:
Net2Source (N2S)
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software), Cloud Computing: Infrastructure & Operations, Systems Engineer
Job Description & How to Apply Below
- Architect design and maintain NICE InContact solutions including IVR ACD Campaigns Teams and Routing strategies
- Build and automate call center workflows including writing call flows prompts and scripts
- Ensure adherence to SDLC processes for all development and deployment activities
- Develop and maintain APIs middleware and ETL jobs for system integrations
- Implement automation for user provisioning skill assignment and policy management
- Monitor system health troubleshoot issues and optimize performance
- Ensure observability logging and proactive alerting for all critical components
- Amazon Web Services AWS Strong experience including exposure to Generative LLM technologies
- Networking concepts and protocols such as WebRTC for voice and video
- NICE InContact platform IVR ACD Skills Campaigns and Workforce Management
- Nexidia Speech Analytics Implementation and optimization
- Workforce Management WFM Scheduling forecasting and intraday adjustments
- Quality Management Familiarity with tools like Quality Central
- AI NLU
- Natural Language Understanding NLU Specifically Ophelia
- Conversational AI and ASR tuning for improved customer experience
- Integration with Salesforce and Dynamics
- Development of Clickto Call and Chat channels ensuring omnichannel experience
- Full stack development Frontend and Backend
- Strong knowledge of SQL databases and data modeling
- Experience with Postman for API testing and validation
- Ability to build applications such as Multi Factor Authentication and Embedded Agent Workflows
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