IT Support Specialist

Job Description

2+ years of overall IT support experience.

An employer is seeking an IT Support Specialist for a large power manufacturing company in Fort Mill, SC. This person will provide professional support for end users of personal computers or their associated networks, hardware, software, or peripherals.

• Receive referrals from tier 1/help desk support and troubleshoot, diagnose, and resolve more complex operating errors.
• Install and configure software or hardware updates or patches.
• Evaluate and resolve network connectivity or communications systems issues.
• Develop and maintain documentation related to systems or workstations and may provide user training.
• Ensure systems and workstations are compliant with organizational policies and security standards.
• May set up and deploy new user workstations or accounts.
• May assist with IT asset tracking.
• Complete all necessary documents fully and accurately.
• Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.).
• Follow all Safety, Environmental and Quality policies, and procedures.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.