Application Support Lead

Job Description Summary

Support IT systems and applications in use by internal and external end-users via application development, integration, and systems implementation. Apply knowledge of software engineering and IT systems to ensure performance and interoperability requirements are satisfied. Analyze user needs and software requirements, and ensure application scalability and capacity management. Prepare and implement standards, best practices and in application implementation, including IT security and privacy controls and compensating controls as appropriate.

Develop and continuously improve software features to ensure systems reliability and efficiency, including logging, monitoring, intelligent alerting, and self-healing systems. Perform analysis and implementation of IT systems redundancy and reliability, including High Availability, Disaster Recovery, Sustained Resiliency, and Chaos Engineering. Prepare Service and Operational Level Agreements. Develop and optimize Application Knowledge Support Artifacts, etc. Exercise ownership over day-to-day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate system outages.

Monitor IT systems and applications in production to ensure timely and effective reporting, tracking, follow‑up and communication of problems to internal and external clients, technical resources, and executives. Ensures information controls, back‑up and recovery strategies are in place across all environments. Implement continuous process improvement, including but not limited to policy, procedures, and monitoring of live IT production applications and systems.

Identify, coordinate, and implement initiatives/projects and activities that create efficiencies and optimize technical processing for IT applications. Develop and maintain rapport with technical staff, end users, and clients, effectively communicating complex IT terms and concepts to technical and nontechnical stakeholders. Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.

• Bachelor in Computer Science, Computer Applications, Computer Engineering, or related field, plus 7 years of experience as a software architect, or in any position in which the required skills were gained.

• Managing full product lifecycle from development, to deployment, to support.
• Managing applications on Java, Cloud, and UNIX/Linux/Aix environments, including hand‑on experience with Public and Private Cloud‑based applications.
• Distributed databases, including Oracle, Cassandra, MongoDB, SQL, and SQL Server.
• Monitoring tools, including Splunk and Dynatrace.
• Platform orchestration using management APIs, including use of REST and JSON.

Base Pay Range: $85,680.00 - $ per year. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short‑term and long‑term disability coverage
• Accident, Life and Travel insurance
• Flexible spending accounts
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Length of service awards
• Paid parental leave
• Paid holidays and paid time off
• Other benefits as described at company resources