Infrastructure Analyst - Hybrid IT Operations

Job Description

HOW YOU WILL MAKE AN IMPACT

The Infrastructure Analyst I is responsible for supporting and optimizing the organization’s IT infrastructure to ensure systems are reliable, secure, and operating efficiently. This role focuses on day-to-day infrastructure support, troubleshooting issues, and collaborating with IT teams to maintain and improve core systems that support business operations.

System Management

• Monitor and manage day-to-day IT infrastructure, including servers, networks, hardware, and software systems
• Perform routine maintenance and system checks to ensure optimal performance and availability
• Assist with server administration and infrastructure upkeep

Troubleshooting & Support

• Identify, troubleshoot, and resolve infrastructure-related issues in a timely manner
• Respond to system alerts, outages, and performance concerns to minimize downtime
• Provide Tier 2 support for infrastructure and system-related incidents

Planning & Implementation

• Collaborate with IT team members and business partners to plan and implement infrastructure solutions aligned with business needs
• Assist in deploying new systems, upgrades, and enhancements
• Support ongoing infrastructure improvement initiatives

Documentation & Compliance

• Maintain accurate documentation of systems, configurations, and processes
• Conduct periodic system audits and inventory tracking for hardware, software, and network components
• Follow established IT standards, policies, and security procedures

Support & Collaboration

• Provide technical support and guidance during system installations, upgrades, and maintenance activities
• Work closely with internal teams and vendors to support service delivery
• Assist in developing and refining IT operational standards and best practices

THE PERKS

• Immediate Benefits
• Robust Total Rewards Package
• Paid Time Off
• Volunteer Time Off
• Tuition Assistance
• Employee Discounts, including tire discounts
• Competitive Bonus Programs
• Employee 401k Match
• Diverse & Inclusive Work Environment with 20+ Employee Resource groups.
• Hybrid Work
• Employee Assistance Program
• Future Growth Opportunities, including personal and professional

And many more benefits that come with working for a global industry leader!
All your information will be kept confidential according to EEO guidelines.

EEO-Statement:

EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities for qualified individuals with a disability and protected veterans, where they apply.

To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability.

If you need assistance in the application process, please reply to (Use the "Apply for this Job" box below). contact US Recruiting at . This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation.

Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.

Ready to drive with Continental? Take the first step and fill in the online application.

WHAT YOU BRING TO THE ROLE

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
  Foundational understanding of IT…