Application Support Lead

Fort Mill, South Carolina

• Support IT systems and applications in use by internal and external end-users via application development, integration, and systems implementation.
• Apply knowledge of software engineering and IT systems to ensure performance and interoperability requirements are satisfied.
• Analyze user needs and software requirements, and ensure application scalability and capacity management.
• Prepare and implement standards, best practices and in application implementation, including IT security and privacy controls and compensating controls as appropriate.
• Develop and continuously improve software features to ensure systems reliability and efficiency, including logging, monitoring, intelligent alerting, and self‑healing systems.
• Perform analysis and implementation of IT systems redundancy and reliability, including High Availability, Disaster Recovery, Sustained Resiliency, and Chaos Engineering.
• Prepare Service and Operational Level Agreements.
• Develop and optimize Application Knowledge Support Artifacts, etc.
• Exercise ownership over day‑to‑day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate system outages.
• Monitor IT systems and applications in production to ensure timely and effective reporting, tracking, follow‑up and communication of problems to internal and external clients, technical resources, and executives.
• Ensures information controls, back‑up and recovery strategies are in place across all environments.
• Implement continuous process improvement, including but not limited to policy, procedures, and monitoring of live IT production applications and systems.
• Identify, coordinate, and implement initiatives/projects and activities that create efficiencies and optimize technical processing for IT applications.
• Develop and maintain rapport with technical staff, end users, and clients, effectively communicating complex IT terms and concepts to technical and nontechnical stakeholders.
• Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.

Bachelor in Computer Science, Computer Applications, Computer Engineering, or related field, plus 7 years of experience as a software architect, or in any position in which the required skills were gained.

• Managing full product lifecycle from development, to deployment, to support.
• Managing applications on Java, Cloud, and UNIX/Linux/AIX environments, including hand‑on experience with Public and Private Cloud‑based applications.
• Distributed databases, including Oracle, Cassandra, MongoDB, SQL, and SQL Server.
• Applicants monitoring tools, including Splunk and Dynatrace.
• Platform orchestration using management APIs, including use of REST and JSON.

$85,680.

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short‑term and long‑term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards
• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day