Field service engineer (Desktop ,AV, Mobility

Field service engineer (Desktop ,AV, Mobility )

Location :

- Fort Mill - SC

* Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers Audio Video and Mobility management, break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly

• Key Responsibilities
• Install, configure, and resolve issues for AV equipment and collaboration tools
• Provide mobile device support (setup, troubleshooting, enterprise connectivity)
• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools;
• Perform incident management, RCA for major incidents
  , and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles
  .
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

• Yearss of Experience
• Basic Knowledge
• Expert
• Desktop Support - Field services — 2 - 3 years — Windows 11 support, laptop/desktop hardware troubleshooting, printer support
• Audio visual devices — 4-5 years — Cisco VC devices troubleshooting, Telephony — Mobile device setup and incidents
• Networking / WIFI — 2-3 years — Troubleshoot network / WIFI issues