Site Reliability Engineer – Dynatrace Expert

Role:
Site Reliability Engineer – Dynatrace Expert
Work location:
Fort Mill, SC – Onsite Role
Duration: 12+ Months
Job Description:

• We are looking for a Site Reliability Engineer with deep expertise in Dynatrace and a strong background in observability, automation, and cloud operations.
• This role focuses on designing and implementing highly reliable, scalable solutions while driving proactive monitoring and operational excellence.

• Lead the design and implementation of full-stack observability solutions with Dynatrace as the primary platform.
• Configure Dynatrace for application performance monitoring (APM), infrastructure monitoring, and intelligent alerting.
• Build advanced dashboards and integrate Dynatrace with event management systems to enable proactive incident prevention and root cause analysis.
• Collaborate with teams to optimize Dynatrace usage for AIOps-driven insights and automated anomaly detection.
• Provide oversight for production operations to maximize reliability and automation.
• Develop and evolve SRE best practices, runbooks, and tooling to ensure high availability and resilience.
• Implement data-driven operational strategies to improve decision‑making and reduce MTTR.
• Hands‑on experience with Dynatrace, Splunk, ELK, Grafana, Prometheus, and (future) Thousand Eyes.
• Build and manage CI/CD pipelines and Infrastructure as Code (IaC) solutions using Terraform, Jenkins, Team City, Octopus, Bamboo, and U-Deploy across hybrid/multi-cloud environments.
• Develop and manage Dev Ops pipelines in AWS, Azure, and GCP using Terraform and cloud-native tooling.
• Strong developer background with the ability to understand application layers and infrastructure interactions.
• Define and document standard operating procedures, architecture diagrams, and system documentation using Jira, Confluence, and UML.
• Identify areas for process and efficiency improvement within Platform Services Operations; recommend and implement solutions.
• Drive automation initiatives across all operational processes.
• Proactively monitor system capacity and health indicators; provide analytics and forecasts for scaling.

• Expert‑level experience with Dynatrace, including dashboard creation, alert configuration, and integration with other observability tools.
• Strong knowledge of AIOps, performance tuning, and proactive incident management.
• Familiarity with hybrid/multi‑cloud environments and modern Dev Ops practices.
• Excellent problem‑solving skills and ability to work in a fast‑paced, collaborative environment.