Level II Technician

Team Logic IT MSP Technician

This role is ideal for an experienced MSP technician who can support small business clients across Microsoft 365, Azure, Active Directory, servers, networks, firewalls, EDR/MDR, and SIEM tools. The technician will handle service desk requests, remote and onsite troubleshooting, hardware/software configuration, network administration, and customer communication. The ideal candidate is self-motivated, customer-focused, comfortable working in a fast-paced MSP environment, and able to deliver practical solutions with professionalism and urgency.

Benefits include joining a fun and dynamic culture, SPIFs for special performance incentive funds, free uniforms, paid time off, training and development, a bonus based on performance, company parties, and free food and snacks.

Requirements include a college diploma or university degree in Computer Science or 5+ years equivalent work experience, prior experience in MSP, Microsoft Office 365, Azure, AD administration experience, server administration via Active Directory, File & Print services, DNS, DHCP, knowledge and understanding of networking devices including firewalls, proven experience working with Endpoint Detection and Response (EDR), Managed Detection and Response (MDR), and log analytics/SIEM platforms, a valid driver's license, and ability to drive to customer locations when required.

Self-motivated and driven for excellence in customer experience.

Responsibilities include providing support of incoming requests to the service desk, using remote tools and diagnostic utilities, installing and configuring hardware and software components, installing antivirus software, network firewall and switch administration and maintenance, some network and server solution design and architecture, and establishing effective communication and trust with customer teams and partners.

Company Overview:
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of Team Logic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Compensation: $60,000.00 - $65,000.00 per year.

We're committed to a people first culture. Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Team Logic IT Corporate.