Exchange & SaaS Support Engineer

Exchange & SaaS Support Engineer

Location:

Fort Mill, South Carolina (Onsite)

Role Overview

The Exchange and SaaS Support Engineer's role is to participate in the overall management and end-user support of Messaging and SaaS offerings. This position will provide support to our end-user population for Exchange Online, Outlook, Teams, and One Drive, including license administration. Experience with other Microsoft 365 components is a plus.

Key Responsibilities

• Provide Tier-2 end-user support for Messaging and SaaS based end-user tools, including Exchange Online, Outlook, MS One Drive, Microsoft Teams policy application, and Box.
• Manage message archiving, retrieval, and deletion.
• Perform mailbox maintenance and access management.
• Develop and maintain process and environment documentation.
• Automate Service Now tickets.
• Participate in on-call rotations.

Required Qualifications

Experience:

• 2+ years of experience providing end-user support for Microsoft applications, specifically Outlook and MS Teams.
• 2+ years of experience in basic Box administration and end-user troubleshooting.
• 1-2 years of experience working with Service Now.
• 1-2 years of experience administering and supporting One Drive.

Technical

Skills:

• 1+ years of experience creating and modifying Power Shell scripts to automate recurring tasks.

Preferred Qualifications

• Relevant, current technical certifications are encouraged.
• Strong customer service presence.
• Ability to troubleshoot potentially complex issues that involve working with other teams.
• Desire to learn new technologies in the cloud space.
• Hands-on experience working in complex infrastructure environments in a highly regulated industry.

Company Overview & Culture

We are looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.