Exchange & SaaS Support Engineer

Job#: 3048497

Job Description:

Exchange & SaaS Support Engineer

Location:

Fort Mill, South Carolina (Onsite) Role Overview

The Exchange and SaaS Support Engineer's role is to participate in the overall management and end-user support of Messaging and SaaS offerings. This position will provide support to our end-user population for Exchange Online, Outlook, Teams, and One Drive, including license administration. Experience with other Microsoft 365 components is a plus.

• Provide Tier-2 end-user support for Messaging and SaaS based end-user tools, including Exchange Online, Outlook, MS One Drive, Microsoft Teams policy application, and Box.
• Manage message archiving, retrieval, and deletion.
• Perform mailbox maintenance and access management.
• Develop and maintain process and environment documentation.
• Automate Service Now tickets.
• Participate in on-call rotations.

• 2+ years of experience providing end-user support for Microsoft applications, specifically Outlook and MS Teams.
• 2+ years of experience in basic Box administration and end-user troubleshooting.
• 1-2 years of experience working with Service Now.
• 1-2 years of experience administering and supporting One Drive.

• 1+ years of experience creating and modifying Power Shell scripts to automate recurring tasks.

• Relevant, current technical certifications are encouraged.
• Strong customer service presence.
• Ability to troubleshoot potentially complex issues that involve working with other teams.
• Desire to learn new technologies in the cloud space.
• Hands-on experience working in complex infrastructure environments in a highly regulated industry.

We are looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

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