Sr. Data Business Analyst

Service Mac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. Service Mac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Responsible for the processing of inbound flow & bulk data files, involving the mapping of loan data received from new and existing mortgage clients and migrating data into servicing systems. Performs extracting, importing, and exporting of data in various database applications. Maintains data integrity by analyzing field specific formats and layout, tracking, and maintaining data discrepancies, reporting trends to identify data anomalies.

Acts as point of contact for all clients, internal lines of business, and servicers in relation to the loan boarding process. Works closely with data technician consultants updating mapping, building tables and auditing data fields for formatting and implementation. Creates, maintains, and distributes trial balance workbooks and conversion balancing templates.

• Conducts business process evaluations utilizing data trends
• Identifies problems, defines business process requirements develops solutions and implements solutions to increase data content and create new solutions to profit the business
• Considers business implications of workflow and process to the current business environment
• Manages projects involving data aggregations and custom solutions
• Partners with business partners and SMEs to create documentation of business processes, train offshore resources, and standardize operating procedures
• Generates and creates reports for analysis

Knowledge and Skills/Technology Used

• High School Diploma Bachelor's degree or 3-5 years of directly related experience
• Minimum 5-7 years of experience in data and business analysis. Strong analytical skills to determine root cause of problems and apply creative/effective solutions
• Data management skills
• Strong business acumen
• Excellent verbal and written communication skills
• Excellent verbal and written communication skills, and experience interfacing with clients, vendors and offshore partners
• Ability to make independent approval decisions on behalf of the team
• Proficient in Microsoft Word, Excel and Power Point
• Ability to follow and develop data metrics and audit procedures
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Strong leadership and mentoring skills
• Detail oriented with strong organizational skills
• Excellent written and verbal communication skills
• Excellent interpersonal, relationship-building and teamwork skills
• Self-motivated; self-starter
• Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks

Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where…