Operations Coordinator, Load

Responsibilities

• Facilitate day‑to‑day delivery operations, including the monitoring of morning loadout, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
• Oversee the load out process to verify that products are handled properly and loaded securely to minimize damage
• Ensure timely reporting of loadout compliance as well as motor carrier compliance within industry fair standards and the agreed‑upon communication mechanism
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel
• Provide operational support to the distribution center team as needed, including assisting with audits and process improvements
• Utilize client‑specific routing software
• Communicate with other departments on updates, meetings, and other as needed
• Perform route monitoring utilizing client‑specific software
• Check in reschedules that are brought back by motor carriers
• Process returns through the client’s portal at participating locations
• Move inventory safely using material handling equipment (as needed)
• Serve as a point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Perform other duties as assigned (may vary based on client requirements)

• High School Diploma/GED or equivalent required
• Strong people and operational management skills
• Experience utilizing Microsoft Office products (Excel, Teams, etc.)
• Excellent verbal and written communication skills
• Excellent customer service skills, including conflict resolution
• Ability to adapt to changes in a fast‑paced environment
• Routing, scheduling, and checking on delivery status
• Ability to embrace new technology