Facilities & Event Support Specialist

Under the direction of the Hospitality & Events Sales Managers, the Facilities and Event Support Specialist plays a critical role in ensuring the venue is consistently clean, organized, and event-ready, creating a welcoming and memorable experience for all guests. This position is responsible for maintaining high facility standards across all spaces while also providing behind-the-scenes support for event setup, logistics, and turnover.

Success in this role requires a strong attention to detail, a proactive mindset, and a willingness to take ownership of the overall appearance and functionality of the venue. The schedule for this role varies based on event needs and includes nights, weekends, and holidays.

This is the core function of the role and takes priority at all times.

• Maintain cleanliness of all event spaces, restrooms, suites, and front-of-house areas
• Ensure the venue remains in “event-ready” condition at all times
• Execute thorough pre- and post-event cleaning of all used spaces
• Manage all trash & recycle operations: empty, reline, and remove trash from all areas
• Monitor and fully stock restroom and facility supplies

• Clean and sanitize all glass, mirrors, and reflective surfaces
• Clean windowsills, door frames, and high-touch surfaces
• Sweep and mop all floors including kitchen, event spaces, office, and work areas
• Perform detailed floor care and deep cleaning as scheduled
• Remove cobwebs/bugs from windowsills, doorways, and eaves
• Maintain odor control and overall freshness of indoor spaces
• Maintain clean, stocked, and well-presented restrooms at all times
• Ensure restrooms are fresh and odor-controlled (air fresheners, wall scent units, etc.)
• Maintain guest amenity baskets with items such as feminine products, mints, hand sanitizer, and personal care items

• Maintain cleanliness and upkeep of bridal and groom suites
• Coordinate routine deep cleaning of rugs, upholstery, and soft furnishings

• Perform minor repairs (fixtures, furniture, basic plumbing issues)
• Replace light bulbs and maintain functionality of event spaces
• Conduct routine walkthroughs to identify wear and tear
• Report larger maintenance needs in a timely manner

• Maintain cleanliness of entrances, walkways, and docks
• Apply salt to sidewalks and docks during inclement weather to ensure safety
• Notify natural resources/maintenance of outstanding landscape needs (fire ants, downed trees, etc)

• Maintain organization of storage and back-of-house areas
• Stock and monitor essential supplies including:
  • Paper towels
  • Toilet paper
  • Trash bags
  • Hand soap
  • Air fresheners
  • Cleaning supplies
• Identify and address cleanliness or facility issues proactively
• Take full ownership of how the venue looks and feels at all times

Once facility standards are met, this role supports event execution through structured setup and organization.

• Pull, organize, and stage catering equipment and service items based on event needs
• Transport equipment and supplies between storage, kitchen, and event areas
• Responsible for room setups including tables, chairs, and layout adjustments
• Set up tables and chairs for tastings and internal events
• Operate a company vehicle to transport event equipment and supplies, including towing a 26-foot enclosed trailer used to store and transport tables and chairs
• Safely load, secure, transport, unload, and return tables, chairs, and other event equipment to the appropriate locations
• Install table linens & chair pads during early setup phases to support the event staff

All setup is completed in…