Financial Wellness Advice Leader

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence.
What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial.

The Financial Wellness Advice Leader oversees a team of Financial Wellness Advisors who deliver investment solutions and holistic financial guidance exclusively to LPL Financial employees. The leader ensures a high-quality, phone-based advice experience, sets planning standards, and drives outcomes centered on service excellence and the delivery of personalized financial plans. This role manages day-to-day operations for a team of licensed advisors, including coaching, performance reporting, workforce management, and client escalation handling while partnering across the business to improve productivity and the employee experience.

• Talent management and coaching:
  Recruit, onboard, and develop advisors; conduct regular one-on-ones focused on skills, career development, and consistent execution of planning standards.
• Program service quality:
  Elevate the employee advice experience through call coaching, QA reviews, and adherence to service SLAs.
• Financial planning standards:
  Define and maintain a needs-based planning framework; ensure advisors consistently gather essential data and tailor plans to employee goals.
• Investment guidance oversight:
  Provide supervisory oversight to ensure recommendations align with employee goals and risk tolerance.
• Workforce management:
  Manage staffing levels, schedules, and time-off to maintain service coverage.
• Business management and reporting:
  Monitor advisor productivity, planning output, QA scores, and service metrics; create and present reports on trends and progress toward program goals.
• Client escalation management:
  Own manager callbacks and escalations; coach advisors on best practices to prevent complaints and resolve issues promptly.
• Cross-functional partnership:
  Collaborate with key partners to improve advisor workflows and enhance the employee experience.
• Risk management and compliance:
  Maintain regulatory and supervisory standards; proactively identify and mitigate risks.
• Change leadership:
  Lead through a fluid, fast-paced environment with evolving priorities and processes.

We are looking for a leader who puts people first and is passionate about empowering LPL employees to achieve financial confidence. You will cultivate a culture of exceptional service, planning excellence, and continuous improvement, motivated by impact rather than incentives, while building trust and fostering long-term relationships across your team and with internal partners.

• FINRA Series 7 and 66 (or 63 and 65); supervisory licenses such as FINRA Series 9/10 are a plus and may be expected within the first six months.
• 2+ years of previous management experience leading advisors
• 3+ years of investment/advisory experience.

• CRPC®, CFP®, or similar designation.
• Proven ability to coach to service quality and planning outcomes in a phone-based advice model.
• Excellent communication skills; strong judgment, integrity, and risk awareness.
• Proficiency in Microsoft Office and web-based applications; comfort with reporting and QA tools.
• Comprehensive industry and investment knowledge; experience leading service or advice teams.
• Experience in virtual/call center advice environments; familiarity with planning software and CRM.

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Your recruiter will be happy to discuss all that…