Technical Sales Representative

Industrial Valves | Technical Sales & Customer Support

Location:

Fort Mill, South Carolina – On-Site

Employment Type:

Full-Time

Reports To:

Chief Executive Officer

Travel:
Up to 30%

Goetze Valves NA, Inc. is seeking a motivated and technically minded Technical Sales Representative to support customers and sales activities across North America.

This is a customer-facing technical sales position combining application support, product selection, quotations, order support, customer communication and proactive sales follow-up. The Technical Sales Representative will work directly with customers, distributors, OEMs and engineering firms while also supporting our Business Development team.

The ideal candidate combines technical aptitude with strong communication, customer-service and sales skills and is comfortable taking ownership of customer inquiries and opportunities from initial contact through quotation, follow-up and order.

• Respond to customer inquiries and provide timely technical and commercial support regarding applications, product selection, availability, pricing and lead times.
• Review customer applications, specifications, drawings and operating requirements.
• Perform technical calculations and assist customers with the selection and sizing of appropriate safety and relief valve solutions.
• Prepare accurate quotations, proposals and supporting technical documentation.
• Proactively follow up on quotations, leads and open opportunities to drive sales growth and convert inquiries into orders.
• Communicate directly with customers to understand their applications, requirements and potential future needs.
• Identify additional sales opportunities within existing inquiries and customer relationships.
• Support Business Developers and outside sales activities across assigned geographic regions.
• Conduct technical product presentations, consultations and product training for customers, distributors and partners.
• Coordinate with engineering, manufacturing and colleagues in Germany regarding technical questions, product selection and customized applications.
• Process and verify order information and maintain accurate customer, quotation, opportunity and order records.
• Assist customers in resolving technical, documentation, delivery, order and service-related issues.
• Develop productive relationships with customers, distributors, OEMs, EPCs, engineering firms and other industry partners.
• Maintain detailed and accurate information in CRM and other company systems and contribute to sales forecasts, pipeline visibility and market feedback.
• Coordinate and participate in trade shows, exhibitions and industry events.
• Travel to customer locations, industry events and training as required.
• Collaborate with sales, engineering, operations, logistics and leadership to provide a high level of customer service and support continued sales growth.

• Engineering, technical, industrial technology or related degree preferred.
• 0–3 years of experience in technical sales, inside sales, application engineering, customer support or a related technical position.
• Experience with industrial products, valves, pressure-relief equipment, flow-control products or other engineered products is strongly preferred.
• Ability to read and interpret technical specifications, drawings and customer application requirements.
• Strong mathematical, analytical and problem-solving abilities.
• Ability to learn technical products and applications and explain technical concepts clearly to customers.
• Strong customer-service skills with a focus on responsiveness, relationship building and issue resolution.
• Excellent verbal and written communication skills and confidence communicating with customers by phone, email, video…