Member Services Representative second shift

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

• Greet members, prospective members and guests, providing exceptional customer service
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions
  • Check members into the system
  • New member sign-up
  • Take prospective members on tours
• Facilitate needed updates to member’s accounts
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
• Assist in maintaining the neatness and cleanliness of the club

• Customer service background preferred
• CPR and AED certified
• Basic computer proficiency
• A passion for fitness and health
• Upbeat and positive attitude
• Punctuality and reliability is a must
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations
• Strong listener with the ability to empathize and problem solve
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• High School diploma/GED equivalent required
• Must be 18 years of age or older

• Continual standing and walking during shift
• Continual talking in person or on the phone during shift
• Must be able to occasionally lift up to 50 lbs
• Will occasionally encounter toxic chemicals during shift