IT Customer Support Specialist

Overview

Drees Homes is a family‑owned home builder with a passion for making custom homes easy. For over 95 years, we have cared for our employees and customers, which is why we rank as the 19th largest privately‑owned builder in the country and have a history of long‑tenured employees. We are proud to be named a U.S. Best Managed Company in 2022, 2023, 2024, and 2025, a program sponsored by Deloitte Private and The Wall Street Journal, and to be officially certified as a Great Place to Work for the last three years.

Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.

Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas:
Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio;
Austin, Dallas, Houston, and San Antonio, Texas;
Indianapolis, Indiana;
Jacksonville, Florida;
Nashville, Tennessee;
Raleigh, North Carolina; and Washington, D.C.

Drees Homes is seeking a motivated and customer‑focused Customer Support Specialist I to join our IT team. In this role, you will provide first‑level technical support to end users across the organization, assisting with both hardware and software issues. This is a great opportunity for someone who enjoys problem‑solving, delivering excellent service, and working in a fast‑paced technical environment.

Key Responsibilities:

• Respond to and prioritize incoming support requests via phone, email, ticketing system, and in person
• Create, track, and manage incidents and service requests within the IT ticketing system
• Install, configure, troubleshoot, and resolve hardware, software, operating system, and networking issues
• Diagnose and resolve system failures, malware issues, and other technical problems
• Provide basic troubleshooting support to internal business partners
• Assist with setup, configuration, and maintenance of company equipment including:
  • Computers and laptops
  • Printers and peripherals
  • Routers and networking devices
  • Kiosks and digital signage
• Troubleshoot network connectivity issues for endpoints and remote users
• Escalate complex issues to appropriate IT team members when needed
• Maintain and update documentation for systems and applications
• Stay current on emerging technologies and tools through training
• Support IT projects and initiatives as assigned

Knowledge and

Skills:

• Strong troubleshooting and problem‑solving skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities in a fast‑paced environment
• Basic understanding of:
  • Windows operating systems
  • Networking concepts
  • Hardware and peripheral support
• Experience with IT ticketing systems is a plus
• A team‑oriented mindset with a willingness to learn

Premier Benefits to Support YOU:

We offer a comprehensive benefits package, including:

• Medical, dental and vision
• Life, AD&D, and critical illness insurance
• Wellness rewards
• 401(k) savings plan
• Profit Sharing
• Paid time off increasing with tenure
• Tuition reimbursement
• Long and short disability and Parental leave
• Employee discount program on the purchase of a Drees Home
• Employee Assistance Program and much more!

Join a special team that works together to make Drees a successful company and a rewarding place to work.

Equal Opportunity Employer / Drug-Free Work Place