General Manager

General Manager

Calusa Nature Center and Planetarium 3450 Ortiz Avenue, Fort Myers, FL 33905

Salary: $37,000-$42,000 annually Job Type: Full-time, Exempt

Work Location:

In person

Schedule:

Full-time; evenings, weekends, and holidays as required for events and public operations

Reports To:

Executive Director

Calusa Nature Center and Planetarium (CNCP) is a nonprofit organization with the mission of “Inspiring People to Connect with Nature.” CNCP focuses on the care of non-releasable rehabilitated wildlife, environmental education, astronomy, and ecological well-being for the Southwest Florida community and visiting guests.

The General Manager serves as the primary on-site leader responsible for the daily operations of Calusa Nature Center and Planetarium. This role oversees staff and volunteer supervision, visitor services, programs, events, memberships, rentals, and front desk operations while ensuring a high-quality visitor experience and alignment with CNCP’s mission.

Working closely with the Executive Director, the General Manager supports operational goals, outreach efforts, administrative functions, and community engagement while ensuring organizational policies, safety standards, and nonprofit best practices are consistently followed.

Oversee daily public operations to ensure a safe, efficient, and welcoming environment

Ensure exhibits, animal areas, public spaces, and front desk operations are visitor‑ready

Coordinate basic facility maintenance, supplies, and vendor communications

Ensure compliance with safety, child protection, OSHA, and operational protocols

Manage CNCP facility rentals, including scheduling and on‑site coordination

Supervise front desk staff, assistants, interns, and volunteers

Coordinate staffing schedules for daily operations, programs, and special events

Support onboarding, training, and day‑to‑day supervision of staff and volunteers

Manage the CNCP volunteer program in coordination with department leaders

Utilize the POINT volunteer management system for scheduling, communication, and tracking volunteer hours

Oversee admissions, memberships, retail sales, and daily operational reporting

Manage the CNCP membership department and produce accurate membership reports

Ensure accurate attendance tracking, cash handling, and record keeping

Respond to visitor inquiries in person, by phone, and via email

Maintain an organized, professional, and welcoming front desk environment

Coordinate logistics for planetarium shows, public programs, field trips, camps, rentals, and special events

Support setup, breakdown, staffing coordination, and guest flow for events and fundraisers

Assist with scheduling and operational support for planetarium programming

Provide operational support for development of special events, fundraising activities, and educational programming

Support school field trips, camps, and group visits through staffing coordination and on‑site oversight

Assist with outreach initiatives, partnerships, and community events

Use CRM tools to support outreach efforts, track contacts, and assist with communications and follow‑up

Direct office activities to maintain efficiency and compliance with CNCP policies

Oversee telephone services, email correspondence, and mail distribution

Maintain filing systems, records, schedules, incident reports, and meeting documentation

Provide general data entry, basic bookkeeping, and expense tracking

Maintain inventory of office supplies and coordinate office equipment maintenance

Maintain accurate records of incoming and outgoing donations and donor correspondence

Provide regular operational updates and reports to the Executive Director

Attend scheduled meetings as required

Perform other related duties as assigned

High school diploma or equivalent required;
Associate’s degree preferred

Prior experience in operations,…