Customer Care Administrative Coordinator

Compensation Details:

$18.40 - $21.00 per hour

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits
* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Weekly Pay
• Incentive opportunities, based on role/grade level (company growth over the past
  5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)
• Generous 401(k) retirement savings plan with a fully vested matching contribution for the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation
• Comprehensive health coverage (medical, dental, vision and disability) & life insurance benefits for you and your dependents
• Paid Time Off Programs (incl. vacation, paid sick time, holiday pay)
• Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical yearly review
• Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and more
• Adoption cost reimbursement
• Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events

* Benefits are provided in compliance with applicable policies.

The Customer Care Administrative Coordinator serves as the first point of contact for visitors, employees, and vendors entering the Ace Contact Center in Fort Myers, Florida. This role is responsible for managing front desk operations, coordinating administrative tasks, maintaining security protocols, and supporting the overall efficiency of the center by overseeing supplies, access badges, and facility-related needs.

• Front Desk & Visitor Management – Greet and assist visitors, vendors, and employees entering the contact center, ensuring proper check-in procedures and security compliance.
• Badge & Security Access Administration – Issue new employee badges, process badge replacements, and maintain security access records.
• Administrative Support – Provide general administrative assistance for the contact center, including scheduling, document management, and coordinating building-related activities.
• Supply & Inventory Management – Oversee office and operational supply inventory, place orders as needed, and ensure supplies are stocked and available.
• Facility Support – Assist with general building needs, coordinating with maintenance or facilities teams as necessary to maintain an efficient and organized workspace.
• Employee & Vendor Assistance – Serve as a point of contact for employees and vendors requiring assistance with entry procedures, badge issues, or other front desk-related matters.
• Call Center Support Coordination – Assist in organizing resources, distributing materials, or supporting center-wide initiatives as needed.
• Other Duties as Assigned – Adapt to evolving…