Pre-Enrollment Support Coordinator - 67058656

This position is not a Telework position and is required to report to the APD office in the area it serves.

• Case management best practices.
• Excellent customer service.

Requisition No: 876344

Agency:
Agency for Persons with Disabilities

Working Title:

PRE-ENROLLMENT SUPPORT COORDINATOR -

Pay Plan:
Career Service

Position Number:

Salary: $35,680.00 to $51,692.94 Annually

Posting Closing Date: 08/14/2026

Total Compensation Estimator Tool

Agency For Persons With Disabilities

POSITION:
HUMAN SERVICES COUNSELOR III
- Career Service

WORKING TITLE:
Pre-Enrollment Support Coordinator

POSITION NUMBER:

OPEN COMPETITIVE OPPORTUNITY

This posting may close before the posted closing date.

CANDIDATE POOL:
Future vacancies may be filled from this advertisement for a period of up to six months.

This position is not a Telework position and is required to report to the APD office in the area it serves.

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click  ).
• Flexible Spending Accounts.
• Tuition waivers.
• And more! For a more complete list of benefits, visit  .
• Paid Maternity and Parental Leave.

The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self-motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics.

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

• Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response.

$35,680.00 - $51,692.94 Annually $1,372.30 - $1,989.19 Bi-weekly

This is a responsible professional position which provides support coordination to consumers with special needs, resulting from a developmental disability. Employees in this position maintain orderly client central records in the APD iConnect system, independently perform complex and detailed reviews of multiple documents, and complete multiple tasks related to the Pre-Enrollment Workstream often under tight time frames and with limited supervision.

Track and coordinate the Crisis Waiver Enrollment (CWE) requests, update the client’s record in APD iConnect including the Crisis Identification Tool, Programs, Divisions, and Notes Tabs as needed, work with families and agencies to obtain missing supporting documentation when processing CWE requests, provide technical assistance to consumers and their legal representatives regarding the CWE review process, identify immediate local, state and community resources to help alleviate the immediate critical needs of the consumer and their families while the CWE review process is underway, and issue the appropriate written notices of crisis denial or approval upon completion of the CWE process.

Facilitate the iBudget waiver enrollment process for Pre-Enrollment clients who have been approved to enroll on the waiver, complete the closure procedures for clients that meet the closure requirements following existing rules and operating procedures, and update and maintain the assigned clients’ central records in APD iConnect in accordance with the iConnect Case Management Manual.

Create an d update the short form support plan upon the client’s initial placement in Pre-Enrollment and the Annual Status Review Form annually thereafter. Consult with individuals and families to identify resources as well as finding and gaining access to natural support and community resources. Advocate on behalf of the assigned Pre-Enrollment clients and their families. Document contacts and case management activities in the client’s record in APD iConnect.

Conduct disaster planning and quarterly…