Child Support Case Processing Consultant

Requisition No:870468

Agency:
Department of Revenue

Working Title:

CHILD SUPPORT CASE PROCESSING CONSULTANT -

Pay Plan:
Career Service

Position Number:

Salary: $39,960.00 - $50,708.52 / annually

Posting Closing Date: 02/25/2026

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The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

This position performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

• Mentoring and training to team members
• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

• Currently employed with the Florida Department of Revenue.
• Two years of experience conducting research and analyzing information to make decisions. *
• Experience coaching, mentoring or training others.
• Two years of experience communicating with customers for the purpose of resolving inquiries. *
• One year of Child Support Program experience.

• * Relevant education may substitute for the required experience.

• Preference will be given to individuals with Customer Service Delivery experience.

• Internal Agency Opportunity.
• This is a full-time position, standard workday of 8am – 5pm, Monday through Friday.
• This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.
• Alternative Screening Criteria in lieu of SVT.
• This position may require you to work outside your regular work schedule, should there be a business need to do so.
• Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order.
• Each field (name of employer, address, city, and state, dates of employment, supervisor’s name, phone numbers, etc.) must be completed.
• Gaps of employment of 6 months or more must be addressed on the application.
• Applicants who do not provide all necessary information, may not meet the requirements for this position.

$39,960.00 - $50,708.52 / annually

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

Alyssa Moraldo-Johnson, , Alyssa.

Moral

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

Future vacancies may be filled from this advertisement for a period of up to six months.

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

Male candidates born on or after October 1, 1962, will not be…