Service Advisor​/Technician Dispacher

Remote Type:
On-site

You belong at a company that treats you like an Owner! Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and Site Pro Rentals. Join a team that takes care of you.

Here are some ways we do that:

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP) 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company

You’ll be the connection between our customers, technicians, and service team, helping keep every job moving from the first call through completion. Your communication, organization, and follow-through will help our technicians succeed, our customers stay informed, and our service operation run smoothly.

• Coordinate and dispatch technicians based on scheduling needs, certifications, and skill sets while keeping customers informed about appointments, repairs, quotes, delays, and next steps.
• Keep service work moving by monitoring technician productivity, reviewing open repair orders, verifying equipment and repair details, coordinating parts and purchase orders, and ensuring work orders and time entries are accurate.
• Support service agreements, invoicing, vendor purchase orders, fleet maintenance tracking, reporting, and other day-to-day operational needs with close attention to detail.
• Partner with Service, Sales, Rental, Parts, Accounts Receivable, Accounts Payable, and other teams to solve problems, support technician performance, prepare service quotes, and deliver a dependable customer experience.

• A high school diploma; technical school or college education is preferred, along with 5+ years of customer service and technician dispatch experience.
• Strong communication and customer service skills, with the ability to confidently work between customers and technicians in a busy, fast-moving environment.
• Excellent organization, multitasking, and attention to detail, including accurate data entry and the ability to work independently with a sense of urgency.
• Proficiency with Microsoft Office; experience with service orders, invoices, purchase orders, expense tracking, payroll preparation, or service operations is a plus.
• This role also requires prolonged sitting and the ability to lift up to 40 pounds.

Join a team that values integrity, safety, teamwork, and treating people right. Be part of a company with more than 130 years of history, stability, and a reputation built on doing dependable work. Make a visible difference every day by helping customers, supporting technicians, and keeping an essential service operation moving forward.

Sammons Industrial is an employee-owned family of businesses dedicated to being the preferred single-source solution provider for industrial operations through innovation, service, community engagement, and integrity. We are passionate about delivering exceptional customer service with a commitment to putting safety first and through a One Team philosophy. Our family of businesses includes the brands:
Site Pro Rentals, Sync Storage, Precision Warehouse Design, Briggs Equipment, Briggs Earth & Ag, and Briggs Truck & Rail.