Service Appointment Coordinator

Position Overview

The service appointment coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department.

• Ask the customer qualifying questions to uncover needs and direct calls appropriately.
• Ensure that service consultants receive messages promptly.
• Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant.
• Provide reporting to dealership management.
• Collect retail charges from the customer in cash, check or authorized charge account.
• Provide customers with the proper change and/or receipt.
• Properly process and document charge purchases according to the policies established by the Controller.
• Close all internal repair orders promptly and route to Billing Clerk for processing.
• File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files.

• High School Diploma or Equivalent.
• One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience.
• Ability to read, write, add, subtract, divide and comprehend written instructions and information.
• 6-12 months previous work experience (preferred).
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.
• Previous industry experience (preferred).