House Manager; Part-Time

The house manager is responsible for the smooth operation of the house (typically both the lobby and audience seating area) during the run of the show. House managers welcome the public to the theatre and oversee their safety and well‑being before, during, and immediately after the show. They answer questions, listen to patrons’ compliments and concerns, and make audience members feel welcome.

Reports to Front of House Manager.

• Ensuring excellent customer service from Front of House staff.
• Providing an excellent patron experience at all performances.
• Managing printed program distribution and securing programs and other patron materials.
• Maintaining the appearance of the lobby and all public areas; communicating with Front of House management as necessary to ensure a clean environment.
• Resolving conflicts with any patron issues.
• Overseeing volunteer ushers for each show.
• Coordinating performance timelines with stage management, including pre‑show chat, curtain speeches, and intermission.
• Maintaining ticket‑scanning equipment, hearing‑impaired devices, and walkie‑talkies for communicating with stage manager.
• Completing and distributing house report for each performance, if required.
• Providing leadership in emergency situations, including fire alarm and inclement weather warnings.
• Working closely with management to ensure proper staff is in place for all performances.
• Ensuring all house management needs are met.

• The work hours are flexible and can be tailored to the individual employee’s availability.
• Day, evening, and weekend hours available.
• This position is hourly and starts at $14.00 per hour.

• Guest Service – manages any guest questions or concerns; responds promptly to guest needs; solicits guest feedback to improve service; meets commitments.
• Oral Communication – speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Computer Literacy – adept with all software and hardware used in day‑to‑day tasks; able to adapt to new and changing technology or procedures.
• Professionalism – reacts well under pressure; treats others with respect and consideration regardless of status or position; accepts responsibility for own actions; meets attendance commitments and requirements.
• High School diploma or GED equivalent.
• Some college preferred.
• Previous data entry and/or customer service experience preferred.