Sales Counselor

About Discovery Management Group

Discovery Management Group leads one of the nation’s most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States. With a focus on operational excellence, lifestyle personalization, and culture-driven leadership, we proudly serve residents and families with more than 15,000 units nationwide and growing.

As part of one of the largest senior living families in the U.S., our communities have earned Great Place to Work® certifications from 2022–2026. At Discovery Management Group, purpose guides our work, culture fuels our success, and growth defines our future. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

As a Sales Counselor, you’ll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day.

As a Sales Counselor, you will play a key role in creating a smooth, welcoming, and well-organized move-in experience for new residents. This position serves as a central point of coordination across departments to ensure apartments are ready, residents feel supported and move-in days set the tone for a positive resident experience.

• Status: FULL TIME
• Schedule:
  
  Days and weekends as needed
• Location:
  
  6870 Alister Way Fort Myers FL 33912

• Greet prospective and incoming residents during the leasing and move-in process to build rapport and trust
• Assist pre-leased residents with timely apartment access for measuring blinds, furniture, and other needs
• Attend daily stand-up meetings and provide accurate updates on scheduled move-ins to department heads
• Verify apartment readiness by confirming final cleaning and completion of punch list items
• Follow up with appropriate departments to ensure apartments are in outstanding move-in condition
• Complete final walk-throughs, including setting thermostat, placing water bottles in the refrigerator, and leaving the resident handbook in the apartment
• Coordinate move-in logistics with residents and movers, including parking, entry points, and elevator access
• Welcome new residents on move-in day and provide apartment and community orientation, including keys, mail, appliances, and thermostat use
• Deliver welcome gifts or baskets to new residents
• Arrange and deliver lunch or dinner to residents on move-in day
• Coordinate dining and activities for the first 1–3 days after move-in
• Introduce new residents to resident ambassadors
• Review the Celebrations calendar and introduce residents to the community
• Assist DoS with:
  • Conducting personalized tours and discovery meetings to connect with prospective residents and families
  • Maintaining accurate CRM data to track leads, activity, and conversion metrics
  • Planning and executing community marketing initiatives and sales events to drive qualified leads
  • Collaborating with clinical and operations teams to ensure smooth and positive move-in experiences for residents and families

• Associate degree preferred
• One (1) year of experience in a customer service and/or hospitality role
• Senior Living, Multi-Family, or New Home experience preferred
• Strong interpersonal and communication skills
• Ability to manage multiple priorities and coordinate across departments
• Proficiency with Microsoft Windows, including Word, Outlook, and Excel
• Ability to use email, internet-based tools, and client tracking or design software
• Strong organizational skills and attention to detail

• Competitive wages
• Early access to earned wages before payday!
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer match
• Paid training
• Opportunities for growth and advancement
• Company provided uniforms
• Employee Assistance Program

Discovery Senior Living Earned Coveted…