Customer Care Representative

Job Details

Location:

Fort Myers, FL 33916

Category:
Administrative

We are seeking a Customer Care Representative for our Corporate team. The role provides top‑notch service to our customers.

Health, dental, vision insurance, 401K, and PTO plans.

• Maintain updated knowledge of all company services to provide adequate education to customers.
• Field incoming phone calls and respond to customers using various forms of communication.
• Promptly respond to customer questions submitted via email.
• Answer customer questions and provide information to resolve any issues.
• Process tickets for customers when necessary.
• Obtain necessary information from customers to adequately follow up.
• Document important customer information for future reference.
• Collect and record customer feedback and information, and share with appropriate departments and team members.
• Foster and maintain relationships with customers to improve retention rate.
• Attend all required customer service–related meetings.
• Other relevant job duties as needed.

• 2+ years of experience in a call center or customer service–related role.
• Bilingual in English and Spanish.
• High school diploma or GED equivalent.
• Ability to effectively manage escalated calls by identifying issues, troubleshooting efficiently, and delivering clear, timely resolutions.
• Outstanding customer service and communication skills (written and oral).
• Ability to foster and maintain positive relationships.
• Organizational skills with the ability to manage numerous projects and priorities at once.
• Positive, service‑oriented attitude.
• Ability to thrive in a fast‑paced and sometimes high‑pressure environment.
• Basic computer skills, familiarity with Microsoft products, and excellent phone disposition.
• Willingness to work independently or as part of a team.

Equal Opportunity Employer.