Customer Care Coordinator

Job Details

Job Location:

Chicos - Fort Myers, FL 33966
Position Type:
Full Time

Job Shift: Day
Job Category:
Admin - Clerical

Storm Smart is one of the largest manufacturers of storm protection products in the Americas. We have an extensive list of accomplishments including being recognized by Inc. Magazine as one of the fastest growing privately held corporations in North America. Since our start in 1996, we have helped over 100,000 homeowners increase the value of their property by making their homes both safer from storms and more energy efficient.

We continue to revolutionize the storm protection industry powered by the most talented people with an unwavering drive to be the best.

• Competitive Pay
• Health, Dental and Vision
• Company-paid Group Life Insurance
• Paid Time Off
• Holiday Pay
• Generous 401(k) plan that includes a 4% employer match.
• Tuition reimbursement
• Company-paid Short Term Disability Plan
• Critical illness, Hospital Indemnity, and Accident plans
• Volunteer Time Off
• Parental Leave

• Receive inbound contacts from customers via various channels and manage according to company procedures.
• Make outbound calls as needed to assist with customer inquiries.
• Follow communication scripts when managing different topics.
• Utilize all resources efficiently to ensure customer inquiries are resolved within the required period.
• Ensure data quality for all customer correspondence documentation.
• Assist in the training and development of new employees.
• Meet personal/team qualitative and quantitative targets.

Must have excellent written and verbal communication skills. Able to analyze and solve problems as they arise. Must have excellent customer service skills. Must be able to multi-task and prioritize. Must be able to manage stressful situations. Must be organized. Must be able to wear a headset.

High school diploma or equivalent. Prior experience in customer service or office administration.

The work environment is in an office setting with the noise level of quiet to moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or listen. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch or crawl.

The employee must occasionally lift and/or move up to 25 pounds.

Storm Smart is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is our policy to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.