Police Dispatcher (Telecommunications Operator 2

Job Title

TCO II Trainee: $25.16/52,333.13

TCO II after completion of training period: $26.09/54,262.04

FLSA Status:
Non-Exempt

Safety Sensitive: YES

Level II Screening: NO

Under the general direction of the designated supervisor, responsible for coordinating and maintaining the status of public safety personnel to provide appropriate police and/or fire Emergency Medical System (EMS) response by relaying information concerning emergency and non-police related activity between citizens and other agencies through the use of telephones, radio communications, teletype transmissions, and computer aided dispatch. This job has no supervisory responsibilities.

Responsibilities and Reporting During an Emergency Situation:
Essential Employees may be required to work during a declared emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice. Non Essential Employees will not be required to work during a declared emergency. The employee's Department Head will determine when the employee will be required to work.

Sign-On Bonus:
Additionally, you are being afforded a sign on incentive bonus of $4,000.00 gross as part of this offer. The hiring bonus will be paid as follows: $1,000 of this bonus will be paid within one month of your start date. $1,000 of this bonus will be paid when the Florida State Certified 911 Operator certification is received by the employee.

$1,000 of this bonus will be paid when the employee successfully completes the FMPD Communications Training Program. $1,000 of this bonus will be paid upon completion of two years of employment.

Perks and Benefits:
Free city-paid employee health coverage, additional for spouse or family; 3 weeks Paid Time Off (sick & vacation); 13 paid holidays;
Pension plan & optional Deferred Compensation;
City-paid life insurance;
Optional Vision, Dental, and Disability Insurance;
Tuition reimbursement;
On-site Gym facility;
And much more!

• Receives and responds to emergency and non-emergency calls including enhanced 911, and non-emergency calls from the public and area public safety agencies via telephone, radio systems or the computer aided dispatch (CAD) system.
• Operate a variety of communications equipment to include Computer Aided Dispatch System (CAD), Records Management Systems (RMS), radio systems, FCIC/NCIC Teletype System, telephones, fax machines, computer systems, and other communication equipment.
• Processes and evaluates information received, prioritizes calls and dispatches required units and/or other agencies in accordance with established procedures.
• Monitors and maintains status, location, and activities of police units via police radio frequencies.
• Create and maintain automated or manual logs of public safety communications activity;
• Accesses and enters sensitive data in NCIC/FCIC databases; receive requests for information regarding vehicle registration, driving records and wants/warrants, enters and maintains files for persons or property pending apprehension/recovery and provides pertinent data to patrol officers and/or detectives.
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
• Keeps informed of departmental regulations, policies and procedures.
• May assist in providing on-the-job training for Police Dispatchers and Call Takers and submit progress reports and evaluations of trainees.
• This position requires regular and reliable attendance and the employee's physical presence at the workplace.
• Performs other duties as assigned.

• Knowledge of modern office procedures, methods, and equipment including computers, typewriters, printers, copiers, and telephone answering devices.
• Skill in multi-tasking and making quick decisions under stress.
• Skill in oral communications and listening for effective understanding, expression and clarity.
• Must be able to operate necessary equipment, including Computer Aided Dispatch System (CAD), FCIC/NCIC Teletype System, personal computer, radio systems, multi-line telephone system, copier, facsimile machine, and other standard office equipment.
• Must have the ability to work twelve hour rotating shifts, including nights, holidays, weekends and during emergencies.
• Ability to perform under stress when confronted with individuals acting under stress and in emergency or life-threatening situations.
• Ability to remain non-judgmental when receiving information
• Ability to communicate compassion and empathy consistently.
• Ability to apply sound judgment and interpretation based on acquired knowledge in circumstances where limited standardization exists.
• Ability to exercise discretion due to the sensitive and confidential nature of information processed.
• Ability to draw valid conclusions in task processing and prioritization.
• Ability to handle multiple diverse task simultaneously while maintaining an attention to detail for ensuring accuracy in task…