Plumbing Service Dispatcher

Description About Us

United Plumbing is part of Seacoast Service Partners, a growing service platform supporting leading HVAC, plumbing, refrigeration, and related service companies across Florida. We are focused on building strong local teams, delivering quality service, and creating growth opportunities for the people who represent us in the field.

At Seacoast Service Partners, our Core Values guide how we work together, serve our customers, and operate our businesses.

The Plumbing Service Dispatcher is responsible for coordinating the daily schedules of our plumbing service technicians and helping ensure customers receive timely and efficient service. This position works closely with technicians, service managers, and the centralized customer service team to keep the schedule moving, respond to changes throughout the day, and make the best use of available field resources.

The Dispatcher will support our Plumbing operations and must be comfortable balancing multiple priorities, communicating with customers and technicians, and making quick scheduling decisions in a fast-paced service environment.

• Manage and monitor the daily plumbing service schedule in Service Titan.
• Dispatch and assign service calls based on technician availability, skills, location, and customer needs.
• Monitor technician status throughout the day and adjust schedules as priorities change.
• Coordinate available resources across Plumbing operations to maximize coverage and technician productivity.
• Communicate schedule changes, job information, and priorities to technicians and service managers.
• Keep customers informed of technician arrival times, delays, and scheduling changes.
• Maintain accurate job statuses, notes, and customer information in Service Titan.
• Identify scheduling conflicts, service issues, or coverage concerns and elevate them when appropriate.
• Coordinate closely with the centralized customer service team to ensure a smooth handoff from customer booking to field dispatch.
• Assist with incoming and overflow calls as needed.

• Service calls are assigned quickly and appropriately based on technician availability and customer needs.
• The dispatch board remains accurate and current throughout the day.
• Technicians have the information they need to complete scheduled calls efficiently.
• Schedule changes and customer concerns are communicated promptly.
• Available technicians and resources are effectively utilized across Plumbing operations.
• Service Titan records, job statuses, and customer notes are accurate and complete.
• Customers receive professional and timely communication.
• The Dispatcher works collaboratively with field technicians, managers, and the centralized customer service team.

• Previous dispatching, scheduling, service coordination, or similar experience.
• Strong organizational skills and attention to detail.
• Ability to manage multiple technicians, schedules, and priorities simultaneously.
• Strong verbal and written communication skills.
• Strong customer service and problem-solving skills.