Onsite Fleet Dispatcher

Job Type:

Full time

Hourly

Location Details:
Fort Myers, FL.

Position Shift: Evenings/Night Shift

As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location.

• Monitor dispatched calls and take action to resolve and correct service or other potential problems .
• Handle driver / customer escalations in accordance with established procedures .
• Provide explanations to customers and reports / document service issues .
• Close service requests using company electronic dispatching system .
• Accept payment from members / customers, when necessary .
• Reconcile and resolve rudimentary payment issues and maintain related records and files .
• Assist coworkers and less-tenured dispatchers, as necessary .

• High school diploma or equivalent (GED) required .
• Ability to navigate computer systems and accurately enter data using a standard keyboard.
• Basic math skills, including addition, subtraction, and percentages.
• Experience resolving customer concerns and issues.
• Ability to prepare written communications and respond to customer inquiries.
• Basic knowledge of geography and ability to provide directions.
• Strong verbal communication and active listening skills for phone and in-person interactions.
• Ability to work effectively in a fast-paced environment.

• Knowledge of policies and procedures (service benefits) relative to emergency road service ,
• Reading and comprehending various Customer Care service tools ( e.g. manuals, work models, etc.) .
• Experience dispatching calls .
• Call center environment experience .

Works in a temperature-controlled office environment. Irregular hours in a 24 x 7 operation.

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

• Hourly rates starting at $XX per hour (rate may vary by location and experience).
• Overtime opportunities paid at time-and-a-half.
• Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM
• $250 Quarterly Perfect Attendance Bonus.
• Fully paid training to help you build the skills needed for success.

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

• Medical plans with multiple coverage options, including HSA eligibility .
• Prescription drug coverage .
• Dental and vision benefits .
• Employee Assistance Program (confidential support services) .

• Company-paid basic life insurance .
• Optional supplemental life insurance and dependent coverage .
• Short-term and long-term disability coverage .
• Critical illness, accident, and pet insurance options .

• 401(k) plan to support long-term financial goals .
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax .
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting .
• A dditional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service .
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options .

• Paid Time Off (PTO):
  Accrual-based, increases with tenure, eligible at 90 days of employment.
• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.

• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules.
• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

• Tuition assistance (up to $5,250 annually; 80% covered by ACG) .
• Professional certification support with 100% reimbursement for eligible programs .
• Opportunities for ca