Call Center Manager at Powerhouse Home Service LLC Fort Myers, FL

You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

You will lead a staff of Call Center Representatives and Dispatchers who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals.

• Lead and train staff on the best ways to convert calls into booked service appointments.
• Manage dispatch to ensure the right technicians are matched to every job.
• Author and refine call scripts so they’re clear, compelling and result in more appointments.
• Become an expert of your market, know the customer needs and how best to engage them.
• Monitor performance of staff, review recorded calls and advise them on how to promote sales.
• Formalize a coaching and training platform that’s cost effective and measurable.
• Show employees how their individual contributions matter to the company’s success.
• Ensure sufficient staffing to match the business demand and seasonal spikes.

• Possess the ability to inspire both personal and professional growth in our team members.
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives.
• Be detail oriented and highly organized with good presentation skills and the ability to convey confident and decisive messages in a fast-paced, goal-driven environment.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

• Competitive pay.
• Medical Insurance – Health, Vision, and Dental.
• Work life balance – Paid time off.
• 401k Plan with a company match.
• Paid Training.

Equal Opportunity Employer.