Lifestyle Director

The Lifestyle Director must be responsible, proactive and customer service minded. The Lifestyle Director will create, plan and implement various community activities and events. Must possess superior customer service skills and creativity.

• Excellent customer service and interpersonal skills.
• Work independently with minimal supervision.
• Work closely with homeowners, suppliers, volunteer committee members, and team-members.
• Able to remain calm under pressure and be solutions oriented.
• Strong computer & Social Media skills are essential. Must be proficient with Microsoft office, website management, Constant Contact, Outlook, Microsoft Publisher. Experience with Adobe Creative Suite applications such as In Design and Photoshop a plus.
• MUST be Detail Oriented, have superior documentation and organization skills.
• Create and organize themed events, activities at clubhouse.
• Ability to work a flexible schedule, to check in on early evening or weekend events.
• Excellent verbal and written communication skills with staff, committees, and homeowners.
• Answer incoming calls and researching and solving customer issues.
• Present a professional Image.
• Develop creative ideas for high quality community events that are designed to encourage resident-to-resident interaction, resident-to-staff interaction, and/or resident-to-associated program partners in meaningful and memorable ways.
• Create and maintain a comprehensive events calendar as outlined and directed by the CAM Manager including important task completion/delivery dates for the various events scheduled on the calendar.
• For all events, create and consistently manage/update an event specific “Task List” that outlines all necessary items for completion need to effectively delivery a high quality, well organized event.
• Create and implement effective marketing campaigns and communication to residents to ensure strong attendance of community events (collaborating with associated program partners when necessary).
• Effectively communicate and work with necessary on-site managers to schedule volunteers and set expectations for that staff in the planning and implementation of all planned events.
• Effectively manage all day-of event details such as location and location set-up, equipment, food/beverage, necessary supplies, and décor as needed.
• Assist in the creation, review, and management of event related budget to ensure efficiency and optimization of funds as a whole and for each individual event.
• Work with neighboring businesses for partnership regarding sponsorship of events.
• Prepare monthly newsletter for electronic distribution to community and Sales Team.
• Create and maintain an organized list of associated vendors and current contact information.
• Manage and negotiate all event related vendor contracts to ensure cost effectiveness, accuracy, appropriate contract dates, and all supporting documentation as outlined by company policies and procedures.
• Assists in training and developing other community staff in the area of event preparation, management, set-up, and tear down.
• Work closely with appropriate corporate support departments to ensure compliance with all insurance requirements and safety related measures.
• Ensure customer service and engagement is a primary tenant of all development, planning, and implementation of all event related interactions with residents, associated partners, and fellow staff.
• Regularly review effectiveness of organization and execution of events after the fact for opportunities to improve the future quality of events in development and implementation and resident satisfaction.

• Conduct business at all times with the highest standards of personal, professional and ethical standards.
• Perform or assist with any…