Client Services Associate - Institutional

Job Overview

The Client Services Associate services and guides existing clients and investment sponsors through processes related to completing self-directed investments, including but not limited to private equity, hedge funds, and real estate syndications. Works closely with clients, vendors, and other team members to exchange information and documents related to client investments.

• Efficiently and proactively manage client and vendor correspondence (incoming calls, emails, chats, and client visits)
• Answer client and vendor questions regarding financial transactions, including asset purchases, sales, and other client transactions
• Effectively learn and communicate IRS rules and regulations related to IRAs
• Utilize the CRM system to keep all transactions and case statuses updated, as well as log all communication
• Enter details of new investment submissions for onboarding
• Use Docu Sign to create e‑signing templates
• Build and maintain relationships with account holders, vendors, and referral sources
• Coordinate with third‑parties such as investment managers, brokers, attorneys, transfer agents, and fund administrators to ensure the timely processing of transactions
• Collaborate across departments to assist with special projects, as necessary
• Identify opportunities to assist vendors with new account applications and/or upcoming capital calls and capital raises
• Create and maintain processes to regularly follow up with top vendors and clients
• Perform other duties as assigned

• 1‑3 years of experience in a service‑oriented or sales assistant role
• Experience in Accounting, Finance, or Administration is preferred
• Bachelor’s degree in Finance or a related field is preferred

• None

• Proficient in Microsoft Office Suite

In addition to our core company competencies of Cultivates Innovation
, Nimble Learning
, Action Oriented
, Collaborates
, and Being Resilient
, a successful candidate in this role should exhibit the following behavioral competencies:

• Customer Focus | Communicates Effectively
• Resourcefulness | Balances Stakeholders

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time, as well as stand, walk, use hands and fingers, and reach with hands and arms. This job requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Equity Trust Company is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

Equity Trust empowers individual investors and financial professionals by removing the barriers to investment freedom. As an IRS approved custodian, we fulfill the custodial and administrative duties required for each type of investment account our clients hold. With an Equity Trust account, clients have the opportunity to invest in alternative assets such as real estate, precious metals, private equity, and more.

Additionally, clients can invest in traditional assets such as stocks and mutual funds – all through a single custodian. As an industry‑leading custodian of alternative assets in tax‑advantaged accounts, our 45‑year track record of excellence is unmatched in the industry. Equity Trust streamlines the investment experience by offering optimized solutions, processes, and service. As a directed custodian, Equity Trust does not provide tax, legal or investment advice, nor do we offer or sponsor any proprietary investment products.